Lucky105 Privacy Policy – How We Protect Your Personal Data

Lucky105 (referred to in this policy as "Lucky105", "we", "us", or "our") operates the online gaming platform accessible at lucky105.bet. This Privacy Policy applies to all services offered on the Lucky105 platform, including cricket betting, PSL betting, crash games, poker, Ludo, live casino, and any future products added to the platform.

This policy covers all personal data collected from players based in Pakistan and governs how that data is handled throughout your relationship with Lucky105 — from the moment you create an account to the point at which your account is closed and data retention obligations expire.

By creating a Lucky105 account or using any part of the platform, you confirm that you have read and understood this Privacy Policy. If you have questions about anything in this document, please contact the Lucky105 privacy team at support@lucky105.bet before proceeding.

Lucky105 collects personal data in two broad categories: information you provide directly when registering and using the platform, and data generated automatically through your use of the platform. The table below outlines what we collect and why.

Lucky105 does not collect sensitive personal data beyond what is required for identity verification and AML compliance. We do not collect information about your religious beliefs, political views, health conditions, or ethnicity unless you voluntarily disclose such information in a support interaction.

Lucky105 collects your personal data through the following channels:

• Direct registration: When you complete the sign-up form on Lucky105, you provide your name, contact details, and date of birth directly. This is the primary source of your identity and contact data.
• Identity verification process: When you submit identity documents for account verification, Lucky105 (or its contracted KYC/AML service provider) processes the document images and extracted data to confirm your identity and age.
• Payment processing: When you make a deposit or request a withdrawal, the relevant payment details are captured to process the PKR transaction. Full financial account details are handled by the payment provider — Lucky105 stores only the minimum reference data needed to match your transaction history.
• Platform usage: As you use Lucky105 — browsing the lobby, placing bets, playing games, using live chat — the platform automatically logs technical and usage data through standard server logs, session cookies, and analytics tools.
• Customer support interactions: When you contact Lucky105 support by live chat or email, the conversation is recorded and associated with your account for quality assurance, dispute resolution, and compliance purposes.
• Third-party sources: In limited circumstances, Lucky105 may receive data about you from fraud prevention databases, credit reference agencies, or publicly available sources as part of our AML and Know Your Customer (KYC) obligations.

Lucky105 uses your personal data only for the purposes described below. We do not use your data for any purpose beyond these unless we obtain your explicit consent first.

• Operating your account: Processing your registrations, logins, deposits, withdrawals, game sessions, and bonus claims.
• Identity and age verification: Confirming that you meet the 18+ requirement and that your identity matches the payment methods on your account, as required by AML regulations.
• Transaction processing: Executing PKR deposits via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and card payments, and processing PKR withdrawal requests to your verified payment method.
• Fraud and security monitoring: Detecting suspicious activity, preventing unauthorised account access, identifying multi-accounting, and flagging transactions that may indicate money laundering or other financial crime.
• Responsible gaming compliance: Monitoring player activity to identify patterns associated with problem gambling and intervening in line with our Responsible Gaming Policy where appropriate.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of interactions for quality assurance and compliance.
• Platform improvement: Analysing aggregate, anonymised usage data to understand how players interact with Lucky105 and to identify improvements to the platform experience.
• Legal compliance: Meeting our obligations under applicable financial regulations, AML laws, and any lawful requests from regulatory or law enforcement authorities.
• Marketing (with consent only): Sending you promotional offers, bonus notifications, and platform updates — but only if you have opted in to marketing communications. See Section 12 for full details.

Lucky105 processes your personal data on the following legal bases, depending on the specific purpose:

• Contract performance: Processing your account data, transactions, and game activity is necessary to fulfil the contract between you and Lucky105 — i.e., to provide you with the gaming and betting services you signed up for.
• Legal obligation: Identity verification, AML transaction monitoring, and data retention for the legally required period are obligations imposed on Lucky105 by applicable financial and regulatory requirements. Lucky105 cannot operate without fulfilling these obligations.
• Legitimate interests: Fraud prevention, platform security monitoring, and aggregate analytics are carried out based on Lucky105's legitimate interest in operating a safe, secure, and commercially viable platform. These interests are balanced against your data privacy rights and do not override them.
• Consent: Marketing communications and non-essential cookies are only processed with your explicit, freely given consent. You may withdraw consent at any time without it affecting your ability to use the platform.

Lucky105 never sells your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually obligated to keep your data confidential and to process it only for the specific purpose for which it was shared.

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, and banking partners who execute your PKR deposit and withdrawal transactions. These processors receive only the transaction details required to complete your payment — not your gaming history or other personal data.
• KYC and identity verification providers: Third-party services contracted by Lucky105 to verify identity documents and perform AML screening. These services receive your identity data solely for the purpose of verification and are prohibited from using it for any other purpose.
• Fraud prevention and AML databases: In limited cases, Lucky105 may cross-check account information against industry fraud prevention databases as part of our compliance obligations.
• Platform infrastructure providers: Cloud hosting and content delivery services that store and transmit Lucky105 platform data. These providers process data on Lucky105's behalf under strict data processing agreements.
• Law enforcement and regulatory authorities: Where Lucky105 is legally compelled to disclose information — for example, in response to a court order, a formal request from the Financial Monitoring Unit (FMU) of Pakistan, or equivalent regulatory body — we will comply with the lawful request and, where permitted, notify the affected account holder.

Lucky105 uses cookies and similar technologies on the platform. A cookie is a small text file stored on your device that helps the platform function correctly and remembers your preferences between sessions. Lucky105 uses the following types of cookies:

• Essential cookies: Required for the platform to function. These include session management cookies that keep you logged in, security tokens that protect your account, and cookies that remember your language preference. These cookies cannot be disabled without breaking the platform.
• Performance cookies: Collect anonymous, aggregated data about how visitors use Lucky105 — pages visited most, features used, error messages encountered. This data helps Lucky105 improve the platform. No personal information is collected by these cookies.
• Functionality cookies: Remember your preferences — for example, your preferred game lobby view or notification settings — so you do not have to reconfigure them on every visit.
• Analytics cookies: With your consent, Lucky105 uses analytics tools to understand player behaviour at an aggregate level. Analytics data is anonymised and never linked to your personal Lucky105 account.

You can manage your cookie preferences through the consent banner displayed on your first visit to Lucky105. You can also adjust cookie settings through your browser. Refusing performance, functionality, and analytics cookies does not prevent you from using Lucky105 or affect your ability to deposit, play, or withdraw.

Lucky105 applies technical and organisational security measures proportionate to the sensitivity of the data we hold. These measures include:

• TLS 1.3 encryption on all data in transit between your device and Lucky105 servers.
• AES-256 encryption for sensitive data stored in Lucky105 databases, including identity documents and financial reference data.
• Two-factor authentication (2FA) available on all Lucky105 accounts — strongly recommended for all players and mandatory for accounts above certain balance thresholds.
• Access controls: Lucky105 staff access to player data is restricted on a need-to-know basis. Support agents can see only the account information required to handle your query — they cannot see your full payment details or identity document scans.
• Regular security audits: Lucky105 conducts periodic penetration testing and security reviews of the platform infrastructure.
• Incident response: In the event of a data breach that affects your personal information, Lucky105 will notify affected players within 72 hours of becoming aware of the breach and will take immediate steps to contain and investigate the incident.

While Lucky105 takes all reasonable steps to protect your data, no system is completely immune to security risks. You play an important role in protecting your own account by using a strong, unique password and keeping your login credentials private. Lucky105 support will never ask you for your password.

Lucky105 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected and to comply with applicable legal and regulatory obligations:

• Active account data: Retained for as long as your Lucky105 account is open and active, plus any legally required retention period following account closure.
• Financial transaction records: Retained for a minimum of 5 years after the date of each transaction, in line with standard AML and financial regulatory requirements applicable to gaming platforms.
• Identity verification documents: Retained for a minimum of 5 years after account closure, as required by KYC regulations.
• Customer support communications: Retained for 3 years after the date of the interaction, to support dispute resolution and quality assurance.
• Marketing preferences and consent records: Retained for the duration of your account and for 2 years after account closure as evidence of consent.
• Session and usage logs: Typically retained for 12 months in rolling logs, after which they are aggregated and anonymised.

After the applicable retention period expires, Lucky105 securely deletes or anonymises your personal data so that it can no longer be linked to your identity. If you close your account voluntarily and request data deletion, Lucky105 will delete everything that is not required to be retained under legal or regulatory obligations.

As a Lucky105 player, you have the following rights over your personal data. To exercise any of these rights, contact us at support@lucky105.bet with the subject line "Data Rights Request". We will respond within 30 days.

Lucky105 is strictly for adults aged 18 and above. We do not knowingly collect or process personal data belonging to anyone under the age of 18. If identity verification confirms that an account holder is under 18, the account will be immediately closed, all funds will be returned to the originating payment method, and the data will be deleted except where retention is required to record the age violation.

If you are a parent or guardian and believe a minor has created a Lucky105 account using false information, please contact our support team at support@lucky105.bet immediately. We will investigate and take appropriate action as a priority.

Lucky105 will only send you promotional messages, bonus offers, and platform news if you have explicitly opted in to marketing communications during registration or through your account settings. The opt-in is voluntary and separate from the contract for using the platform — declining marketing communications has no effect on your ability to use Lucky105.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any Lucky105 marketing email.
• Updating your communication preferences in your Lucky105 account settings under "Notifications".
• Contacting Lucky105 support at support@lucky105.bet with a request to be removed from marketing lists.

Opting out of marketing communications does not affect transactional messages — you will still receive essential account communications such as deposit confirmations, withdrawal notifications, verification requests, and security alerts, as these are necessary for the operation of your account.

Lucky105 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable regulations, or platform features. When we make material changes, we will:

• Send a notification to the email address registered to your Lucky105 account.
• Display a prominent notice within the Lucky105 platform dashboard for at least 14 days following the update.
• Update the "Last Updated" date at the top of this page.

Your continued use of Lucky105 following notification of a policy update constitutes your acceptance of the revised Privacy Policy. If you do not accept the updated terms, you should stop using the platform and contact support to initiate account closure. Lucky105 will refund any available real-money balance to your verified withdrawal method within 5 working days of a closure request.

We recommend checking this page periodically — it is always accessible from the footer of every Lucky105 page. Archived versions of previous policy versions are available on request from the support team.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have concerns about how Lucky105 has handled your personal information, please contact us through any of the following channels:

• Email (privacy & data requests): support@lucky105.bet — use subject line "Privacy Policy Query" or "Data Rights Request" for faster routing to the privacy team.
• Live Chat: Available within the Lucky105 platform. Staff can handle basic privacy questions directly or escalate to the privacy team for complex requests.
• FAQ: Answers to common privacy questions are available at lucky105.bet/faq.

Lucky105 is committed to resolving all privacy-related queries promptly. If you raise a concern and are not satisfied with our response within 30 days, you may escalate the matter to the relevant data protection authority or regulatory body in your jurisdiction. Lucky105 will cooperate with any such investigation.

For questions about our Terms and Conditions, please visit lucky105.bet/terms-conditions. For information about our responsible gaming tools, see lucky105.bet/responsible-gaming.